Purchasing & Delivery

STOCK INFO

When the items are available to order from our website, it means the we have the the item in stock at our warehouse or available within a day or two business days from local suppliers.
Should we are unable to fulfill your order due to stock discrepancy, we will let you know ASAP - up to 24 business hours.

Delivery Times

Please bear in mind that delivery estimates are calculated from the time of despatch , rather than from the moment you place your order. Our teams carefully picked and packed your order by hand, therefore these estimates can vary, particularly during busy times of the year. So if your order isn’t dispatched straight away, don’t worry! We are doing our best to pack it with love and care.
Please allow 24 - 48 business hours to process your order. We ship Monday through Friday, excluding weekends and holidays. If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 3-5 business days

Transit Times

Our transit guidelines for standard shipping:

QLD Metro: 1-2 business days

QLD: 2-3 business days

NSW Metro: 1-2 business days

NSW: 3-5 business days

VIC: 3-5 business days

SA: 5-7 business days

WA: 6-10 business days

NT: 6-8 business days

For Express Delivery, it will be 1 - 3 business days (Metro area only). These timelines are guidelines only. Where possible we provide consignment details and courier tracking numbers to customers (in the order status), so please contact the corresponding courier to track your shipments.

SPECIAL REQUEST & URGENT DELIVERY

We accept urgent dispatch requests for birthdays, anniversaries, gifts, etc. Anything that need to arrive at special time/date. Please leave us a message on your order page or contact us via phone to ensure your requests are met. Should we are unable to accommodate your request, we will let you know pronto!

PREORDER & BACKORDER ITEM

Preorder and Back-Order items will be shipped as soon as possible, upon arrival from the manufacturer/publisher. Any items included in the order with the back-order items, will be shipped along with the backordered item when it becomes available.

Courier

Cubox Australia ships through the Australia Post eParcel service or selected couriers (Fastway / TNT / Startrack Express) , and customers may choose Standard or Express Shipping, at the charges shown on Cubox Australia‘ order form.

PO BOX Address

We are unable to ship bulky items to PO BOX address. Should your items are categorized as bulky items, we will request an alternative address to deliver your items.

Store pickup

Store Pickup is only available for selected products and from selected locations as shown on our Website. During the ordering process, you need to select STORE PICKUP from which you will collect the order. You will receive notification via email when your order is ready for collection for in-stock products, and notification via SMS for preorder products (if you provide a mobile phone number at time of ordering).
A valid email address and telephone number must be provided to use Store Pickup.

You agree to comply with certain collection requirements specified below and any other requirements that we notify to you when you place your order through our Website or notified prior to collection:

you must collect your order from the our pickup point store;

photographic identification and a signature, and where requested, proof of age, must be provided when you collect your order; and

the email order confirmation for your order must be shown when you collect your order.

Only the person on order can collect. If you will not be the person collecting your order then you must nominate your representative who will be collecting your order by providing their details to the us at the time your order is placed. Your representative must provide us at the time of collection with proof of their identity (including photographic identification) and, where relevant, age, and the confirmation or receipt for your order and such other verification reasonably requested by us. By nominating an alternate person to collect the order for you, you acknowledge and agree that that person is authorised by you to collect your order.
We will not allow a Restricted Product to be collected by a person who is unable to prove that he or she is over the required age as prescribed by law or as otherwise set out in these terms and conditions.

If you fail to collect your Store Pickup order within 6 weeks after you receive notification that the order is available for collection, we may cancel the order.

Warranty Information

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. In addition to the rights and remedies you may have under the Australian Consumer Law you may also be entitled to benefits under the terms of any additional manufacturer's warranty. The manufacturer's warranty (if it applies to your product) does not in any way affect your rights under the Australian Consumer Law

LIMITED WARRANTIES
All products sold by Cubox Australia are covered by Return-to-Base or Manufacturer Warranty. Most of the goods carry 12 months return-to-base or manufacturer warranty, but some, like monitors, could have extended warranties. Please contact the product manufacturer for extended warranty details. You may sometimes find it more efficient if you contact the manufacturer directly to claim warranty (Australia based manufacturer). Alternatively, we will assist with your enquiries regarding warranty claim.

Payment Information

We accept Paypal, Credit cards (Master card / Visa), and Bank Deposit.

SP * CUBOX AUSTRALIA will appear on your credit card statement for orders placed with us.

If you select direct deposit during the payment step of the checkout, we will include our bank details in your order confirmation email. Please process payment within 48 hours after placing your order to expedite processing, funds must clear before your order is allocated and despatched. Payment typically clears next business day when paying from a non-ANZ account and at times same day when using ANZ Bank. Please use your order number as payment reference